GPS Central Return Policy

Return Procedures

• You MUST request a Return Merchandise Authorization number by email before returning any items to us (click here for RMA Request information.)
• RMA numbers are valid for 10 business days: the return must reach us within that time.
• The RMA number must appear clearly on the shipping package, and on a copy of your receipt enclosed with the return.
• Please do not use the product box itself as your shipping package.
• Please use a return shipping method which issues tracking or identification numbers and which requires a signature on delivery, so that you can be assured that the item has been received by our Returns Department.

Customer Satisfaction

• Certain items (except special order, clearance and volume purchase items, opened software, opened unlock certificates, videos or DVD's, data cards, newly overhauled products, or GPS models that include software as part of the factory package, see below) may be returned for refund, credit or exchange within 15 days of the ship date of the product if returned to us in as new condition. A restocking fee of up to 15% may apply if the item is not returned in completely as new condition. We reserve the right to refuse a return on any product that does not meet these requirements. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. For a full Customer Satisfaction refund to apply the item itself (with all data purged from GPS units), all packaging, manuals and original accessories must not be marked or damaged in any way.
• Items that are not in as-new condition will be charged a restocking fee of up to 15%.
• Products which have had the UPC bar code removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.
• You MUST contact us by email for a Return Authorization Number (click here for Return Authorization Request information) within 15 days of the ship date of the product.
• Any Customer Satisfaction refund will not include shipping charges, and you are responsible for return shipping charges.
• The Customer Satisfaction Return Period is extended to January 15th for personal retail gift purchases made between November 12th and December 24th.
• Once we receive an item returned under the terms of our Customer Satisfaction Return Policy, we will issue a refund within 7 days to the original credit card, or by cheque if payment was not made by credit card. Shipping and Handling Fees are not refundable, unless an order has been incorrectly shipped by GPS Central.

Defective Returns

• Items which are found to be defective within 15 days of the shipment date may be returned to us for replacement (same item only). After 15 days, the terms of the manufacturer's warranty apply and you must deal directly with the manufacturer for warranty issues (see Warranty Policy, above.)
• You MUST contact us by email for a Return Authorization Number (click here for Return Authorization Request information) within the 15 days.
• Shipping costs for defective items are shared: you pay return shipping costs to GPS Central and we pay for shipment of a replacement item to you by either Expedited Parcel or Xpresspost (at our option). If you wish to upgrade the shipping method you may pay the difference between our standard method and the method of your choice.
• Deferred Replacement: The replacement item can be sent to you at no charge by either Xpresspost or Expedited Parcel when we receive the defective item.
• Immediate Replacement: If you prefer, we can send you a replacement immediately (subject to availability). Immediate replacement would require us to charge your credit card and then issue a refund upon receipt of the defective item. For most efficient processing of an Immediate Replacement requirement, please submit a complete online order for the replacement item, selecting whichever shipping method you prefer, and note your RMA number in the Comments field at the end of the Order Form. Replacements for defective items are normally shipped at our expense by Expedited Parcel or Xpresspost; this cost of return shipping will be refunded to you along with the credit for the returned item. If you have upgraded the shipping method for an Immediate Replacement, the difference between Expedited Parcel/Xpresspost will not be refunded; shipping charges will not be refunded if additional items are ordered at the same time.

No Software Returns, Please

Opened software cannot be returned unless defective. By opening software, you agree to the license agreement established by the software publisher and we must abide by these terms. PLEASE MAKE USE OF ONLINE MAP VIEWERS TO CHECK WHETHER MAP COVERAGE IS SUITABLE FOR YOUR REQUIREMENTS BEFORE OPENING ANY SOFTWARE PACKAGE!

GPS/Software Bundles

We are not able to accept for return any GPS model that includes bundled software, if the software has been opened or unlocked. If the software package has been opened but the CD is unopened and the software has not been unlocked a 15% restocking fee will be charged. By opening software, you agree to the license agreement established by the software publisher and we must abide by these terms. PLEASE MAKE USE OF ONLINE MAP VIEWERS TO CHECK WHETHER MAP COVERAGE IS SUITABLE FOR YOUR REQUIREMENTS BEFORE OPENING ANY SOFTWARE PACKAGE!

Special Order Items

Returns of items which have been specially ordered for you, or volume purchases of an item, will not be accepted.

Unlock Certificates

Opened Unlock Certificates cannot be returned for refund.